Frequently Asked Questions

 Any product purchased from Industrial Surplus Solutions can be returned within 30 days if there are any issues. If you would like to return an item bought from us, please contact us with your request, the reason for return and your order information.  

 Each item includes ONLY what is shown in pictures in the ad, unless otherwise noted.
We strive to represent our products as accurately as possible.

 Almost all orders ship within 0-1 business days of ISS receiving full, confirmed payment. On larger freight orders and in extreme circumstances we may need more time. If you need your items quickly please contact for expedited shipping. 

 Parcel (UPS, USPS, etc) – If we receive your order and your full, confirmed payment before 3p ET, we can usually get your order out the same day, though you must request it.

Freight – In order to get freight orders out the same day we need your order and your full, confirmed payment before 12 noon ET. It is not always possible to get freight orders out the same day. 

 You may organize parcel or freight shipping yourself, or we can ship on your UPS, FedEx or DHL account. If you organize shipping yourself you must provide all the paperwork already filled out.
 

 Pretty much all used units we sell are working takeouts.  Most items we have not tested ourselves, but we do guarantee everything we sell. If you would like an electrical item tested, let us know and we can get a quote from a local company to test and certify the item for you before shipment.  

  We ship worldwide via DHL, UPS or USPS (not recommended). We can also ship on your UPS, DHL or FedEx account.

 International buyers (outside the US) are responsible for all duty and customs charges.

Please note that because of our past history with USPS, if you choose to have your item(s) shipped via USPS and your package is lost or damaged we will NOT file a claim and you will NOT get your money back. Furthermore, once a USPS package leaves the US it is nearly impossible to track.

•  Credit Cards: through this website, e-invoices, or over the phone
• Paypal: through this website or e-invoices
• Checks and Wire Transfers: payment before shipment

 Those third party websites charge fees for every sale we make. When you buy direct from our webstore we don’t have to pay those fees so we pass on the savings to you!